Shipping Info
Shipping Policy
At Lumera, we work hard to process and ship orders as quickly and reliably as possible.
Order Processing Time:
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping & Delivery Timeframes:
Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.
Estimated delivery times:
- Standard Shipping: 7–12 days after shipment
- Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
Shipping Notifications & Tracking:
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays:
While we aim to meet estimated delivery timelines shown on our product pages, delays may occasionally occur.
Lumera is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.
Subscription Orders:
Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal.
Address Accuracy:
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.
Questions & Support:
If you have questions about your shipment, please contact our customer support team at support@primelumera.com, and we’ll be happy to assist.